Frequently Asked Questions
Booking a class
How do I book a class?
Download the Social Pilates House app and create an account. If you already have a Momence account, simply log in using your existing details.
Tap Book Now to view our schedule and select the class you’d like to attend.
Choose your preferred package and payment method, and sign our quick waiver & privacy policy.
Confirm your space and enjoy your class.
Please note that you can also book directly on our website by heading to the Classes section and viewing our schedule.
Does my package start on the day of purchase or my first class?
Your package starts on the day of your first class, not on the date of purchase. You can purchase in advance without losing any time on your package!
Can I purchase more credits if I've used my monthly allowance?
Absolutely! If you’ve used up your credit allowance for the month, as an SPH member, you can purchase extra credits at the same discounted rate as your current membership. This discount will be automatically applied for you at checkout.
How does waitlist work?
Outside of 24 hours before class, spots are offered sequentially (first come, first serve). The first person on the waitlist gets 10 minutes to accept before the offer moves to person number two. Within 24 hours of class, it switches to "fastest fingers first". A notification goes out to everyone on the waitlist, and the first person to claim the space secures the spot!
Can I share my package credits?
Class packages are non-transferable and credits can only be used by the account owner (limited to 1 credit per class). The only exception is if your membership includes a guest pass, which allows a friend to join you in the same class (subject to availability). For full details on how to redeem these, please check the Guest Pass section of our FAQs.
Do I have to start with a Beginners class?
We recommend that if you are new to Reformer, you start with at least five Beginner classes, where you will be introduced to the Reformer machine and all the necessary equipment, as well as learn how to use it safely and effectively.
Do I need to wear grip socks at classes?
YES!!! This is essential for safety and hygiene purposes. Clients will be refused entry to a class if they do not have grip socks and will not be re-credited. You can of course purchase grip socks at the studio for £8.99 a pair.
Types of Classes
Beginner Reformer
Power Reformer
Sculpt Reformer
Jump Board
Stretch Reformer
Parent & Pram Reformer
Teen & Pre Teen Reformer
Over 50’s Reformer
Women’s Only Reformer
Men’s Only Reformer
Core Reformer - Upper Body / Lower Body
Infrared Mat Pilates / Stretch
Box Reformer
Sound Bath
Prenatal, Postnatal and C-section
Can I attend your classes if I've had a C-section?
Absolutely! As long as you have received medical approval to participate, you're all set.
How long do I have to wait to start Pilates after giving birth naturally/after having a C-section?
Natural delivery recovery generally takes 6-7 weeks and C-section recovery typically lasts around 12 weeks, though this can vary from person to person. The best way to decide is to seek medical advice to progress.
What classes do you recommend taking after giving birth?
Recommended classes: Infrared Mat Pilates, Stretch, Parent & Pram Reformer and Beginner Reformer. You must inform your instructor that you have given birth and may require some modifications.
Classes to Avoid: Jump Board classes until you have built up your strength, endurance and core.
Cancellation Policy
When am I eligible for a recredit?
Our 24-hour cancellation policy is as follows: "If you cancel more than 24 hours before your scheduled class, you will receive a full credit refund. Please note this will not be done via monetary terms, just credits. Cancellations made within 24 hours of the class time will be charged in full, and the credit will be deducted".
Do you have late Cancellation and No-Show Fees?
Yes, we have updated our policy to give everyone a bit of leeway while keeping classes fair for the whole community. You are permitted two no-shows without penalty. On your 3rd no-show (and any after), a £5.00 fee will be charged.
Pausing/Upgrading Memberships and Renewal Dates of Memberships
Can I pause my membership? How long can I pause my membership for?
Yes, you can pause your membership for a maximum of 4 weeks per year! However, this option is only available for SPH members. This includes individuals who are currently on an active membership e.g. Bronze, Silver, Gold and Platinum. To schedule a pause, please contact info@socialpilateshouse with your exact pause dates.
Can I extend my Package expiry date? Can I roll my credits/guest passes over?
Packages cannot be extended, and credits cannot be rolled over, even if they were not fully used in the previous month. Guest passes (available to Platinum members only) also cannot be rolled over and will be lost if not used within the month of issue.
How can I upgrade my membership?
You can upgrade your membership at the start of your next billing cycle. To set this up, please send us a quick email a few days before your renewal date, and our team will process your request to upgrade your membership.
Can I cancel my membership before the 3 months are up?
Memberships require a minimum 3-month commitment, so they cannot be cancelled before the 3-month period ends.
Redeeming a Guest pass/ Gift-voucher
How can I redeem my guest pass?
If you are a Platinum member, you will have 1 monthly guest pass that is automatically loaded into your account. When you're ready to bring a friend along, head to checkout and select the guest pass option to cover their spot.
How can I redeem my gift-voucher?
You can buy a gift voucher for any custom amount directly through the Social Pilates House app or via the Shop tab on our website. Once purchased, an automated code will be emailed directly to the recipient. To redeem this, the recipient simply enters their unique voucher code in the promo code field at checkout when booking a class and purchasing a package.